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Free Gift - For Orders Over $300
Get a complimentary gift when you place an order totaling over $300. Select your gift from the drop-down menu and enjoy a special token of appreciation from us.
- We reserve the right to remove the gift from your order if the total is not over $300.
- If the selected gift is unavailable, we reserve the right to replace it with another one.
- One free gift per order, based on the total amount paid by the customer.
Q: How much is postage cost?
A: All dry goods are $8.95 flat shipping, $12.95 for Plants express postage and live stock are $23 express postage flat. Handling time applies.
Q: Where do we ship ?
A: We ship Australia wide but Live stock are not shipped to WA,NT & Tasmania because of the state law.
Q: Where do we ship from ?
A: We ship from Sydney,
Q: When do we ship ?
A: All dry goods are shipped Monday - Friday. Live Goods are shipped Mon - Wed depending where you are.
Q: Can I Pick Up ?
A: We are not offering any pickup at this stage
Q: Can I return the item back?
A: All dry stock can be returned back. Live goods are not refundable. Shipping cost will be deducted upon return of the item and also customer is responsible to send the item back.
We do ship dry goods.
Step 1: Prepare the necessary materials
Clean bucket or container large enough
Airline tubing
Air pump (optional but recommended)
Adjustable valve or knot (to regulate the flow of water) or get a abquatics drip kit
Clean, dechlorinated water (ideally matching the temperature and pH of your tank)
Step 2: Set up the drip acclimation system
Fill a clean bucket or container with the clean, dechlorinated water.
Attach one end of the airline tubing to an air pump (if using) and place the other end inside the bucket. Make sure it reaches the bottom of the container.
Step 3: Start the drip
Open the bag containing the aquatic animals and carefully pour the entire contents into the bucket, including the water from the transport bag.
Start a siphon by sucking on the free end of the airline tubing or use a siphon starter. This will initiate a slow drip of water into the bucket.
Step 4: Adjust the drip rate
Use an adjustable valve or tie a knot in the airline tubing to regulate the drip rate. Aim for approximately 2-4 drips per second.
The slow drip helps gradually mix the water in the bucket with the water from the transport bag, preventing any sudden changes in water parameters.
Step 5: Monitor the process
Keep an eye on the acclimation process and periodically test the water parameters in the bucket using a test kit. This helps ensure a smooth transition.
Depending on the sensitivity of the animals and the water parameters involved, the acclimation process may take anywhere from 30 minutes to a few hours.
Step 6: Adjust water volume if needed
If the water volume in the bucket becomes too high, you can remove some water and continue the drip acclimation process with fresh, dechlorinated water. Be cautious not to remove too much water, as it can lead to sudden changes in water parameters.
Step 7: Transfer the animals to the tank
Once the acclimation process is complete, gently net the aquatic animals from the bucket and transfer them to the tank. Avoid adding the water from the acclimation container to the tank to prevent any potential contamination.
Step 8: Dispose of the acclimation water
After transferring the animals, discard the acclimation water from the bucket. Do not pour it directly into any drains or natural bodies of water.
By following these steps, you can safely and gradually acclimate your shrimp, snails, and fish to their new tank environment after transport. Remember, it's important to monitor the process closely and make adjustments as necessary to ensure a smooth transition for your aquatic pets.