FAQ
Q: How much is postage cost?
A: All dry goods are $9.95 flat shipping, $13.95 for Plants express postage and live stock are $23 express postage flat. Handling time applies.
Q: Where do we ship ?
A: We ship Australia wide but Live stock are not shipped to WA,NT & Tasmania because of the state law.
Q: Where do we ship from ?
A: We ship from Sydney,
Q: When do we ship ?
A: All dry goods are shipped Monday - Friday. Live Goods are shipped Mon - Wed depending where you are.
Q: Can I Pick Up ?
A: We are not offering any pickup at this stage
Q: Can I return the item back?
A: All dry stock can be returned back. Live goods are not refundable. Shipping cost will be deducted upon return of the item and also customer is responsible to send the item back.
Q: Are pictures of actual item that I will receive ?
A: Most of our dry goods arrive looking 99% the same as pictured. Items sold by weight may vary in appearance. For live plants, fish, and snails, the photos are for reference only, as natural variations in size, color, and shape will occur.
Q: Are plants pest free ?
A: Our plants are kept in tanks with fish, so they may not be completely pest-free.
Q: Are moss pest free ?
A: Our moss are kept in tanks with fish, so they may not be completely pest-free.
Q: Are Tissue Culture plants pest free ?
A: Yes, They are.