Q: How much is postage cost?
A: All dry goods are $9.95 flat shipping, $13.95 for Plants express postage and live stock are $23 express postage flat. Handling time applies.
Q: Where do we ship ?
A: We ship Australia wide but Live stock are not shipped to WA,NT & Tasmania because of the state law.
Q: Where do we ship from ?
A: We ship from Sydney,
Q: When do we ship ?
A: All dry goods are shipped Monday - Friday. Live Goods are shipped Mon - Wed depending where you are.
Q: Can I Pick Up ?
A: We are not offering any pickup at this stage
Q: Can I return the item back?
A: All dry stock can be returned back. Live goods are not refundable. Shipping cost will be deducted upon return of the item and also customer is responsible to send the item back.
Q: Are pictures of actual item that I will receive ?
A: Most of our dry goods arrive looking 99% the same as pictured. Items sold by weight may vary in appearance. For live plants, fish, and snails, the photos are for reference only, as natural variations in size, color, and shape will occur.
Q: Are plants pest free ?
A: Our plants are kept in tanks with fish, so they may not be completely pest-free.
Q: Are moss pest free ?
A: Our moss are kept in tanks with fish, so they may not be completely pest-free.
Q: Are Tissue Culture plants pest free ?
A: Yes, They are.
Val came in great shape with established roots and generous portion. Growing well in my setup, great background plant for aquascaping and framing.
Great size for shrimp babies to hide. Good quality, great for anchoring plants in some of the holes too :)
Package came on time and all six were healthy. Although one of them was too small compared to the rest, its active but it gets outcompeted by the other fishes. I wasn’t able take a photo because it doesnt stay still and hides right away when i come close
Fantastic
I ordered 6 bags of these green beauties. They acclimated to my tanks really well. They are only tiny portions, but are already starting to spread out.
Nice
The moss arrived in great condition and looks very lush and healthy. My red cherries are basking in it.
Peaceful. Help clean the tank. Look awesome!! Also pretty tough at surviving from my experience!
Very happy with both my driftwood trees (1x4 head & 1x2 head). I glued Java moss onto the heads about a week ago & although the moss needs to grow a bit more, already the visual effect of the mini driftwood trees in each tank is quite striking. I only have 3 neon tetras at the moment & it was cool to watch them curiously check out the small tree when I added it. They rest every evening under the lowest branch & I love that they have found a safe and comfortable shelter spot. An awesome addition to any tank!
Arrived safe and quickly got to work cleaning the tank
Arrived fast and safe
Super happy with my NQ Algae shrimp! Ordered online and looked good and healthy on arrival!
These guys got here happy and healthy and are thriving in their new home. Thanks so much!
Australian native snails are terrific. Good size, robust, perfect to clean up my pond. Will be buying more.
Good sized shrimp. They arrived healthy, with even one extra in the bag. They have some usual patterns on them that are really pretty.
Val came in great shape with established roots and generous portion. Growing well in my setup, great background plant for aquascaping and framing.
Great size for shrimp babies to hide. Good quality, great for anchoring plants in some of the holes too :)
Package came on time and all six were healthy. Although one of them was too small compared to the rest, its active but it gets outcompeted by the other fishes. I wasn’t able take a photo because it doesnt stay still and hides right away when i come close
Fantastic
I ordered 6 bags of these green beauties. They acclimated to my tanks really well. They are only tiny portions, but are already starting to spread out.
Nice
The moss arrived in great condition and looks very lush and healthy. My red cherries are basking in it.
Peaceful. Help clean the tank. Look awesome!! Also pretty tough at surviving from my experience!
Very happy with both my driftwood trees (1x4 head & 1x2 head). I glued Java moss onto the heads about a week ago & although the moss needs to grow a bit more, already the visual effect of the mini driftwood trees in each tank is quite striking. I only have 3 neon tetras at the moment & it was cool to watch them curiously check out the small tree when I added it. They rest every evening under the lowest branch & I love that they have found a safe and comfortable shelter spot. An awesome addition to any tank!
Arrived safe and quickly got to work cleaning the tank
Arrived fast and safe
Super happy with my NQ Algae shrimp! Ordered online and looked good and healthy on arrival!
These guys got here happy and healthy and are thriving in their new home. Thanks so much!
Australian native snails are terrific. Good size, robust, perfect to clean up my pond. Will be buying more.
Good sized shrimp. They arrived healthy, with even one extra in the bag. They have some usual patterns on them that are really pretty.