Tissue Culture - Hydrocotyle Tripartita 'Japan'

Plants ordered arrived fast however the tissue cultures were packed on their side and the gel they grow in had moved from the bottom on the tubs and crushed all the plants. Several plants (Hydrocotyle, s.repens and bacopa) were in such damaged condition that they have not survived. In my haste and excitement to plant them, I didnt take photos (i have one photo of the hydrocotyle) and didnt allow myself an opportunity to complain. I did my best to plant what was left but have since been removed from the tank as they did not recover. It's a shame because I feel as if they were packed upright they would have been fine.